Confidentiality policy

Simple Summary

At Design-Reptiles and By Design-Reptiles, we respect your privacy.
We only collect the data necessary to:

• process your orders and ensure customer follow-up,
• send you information (if you have consented),
• improve your experience on our website.

Your data is never sold.
You may request access, correction, or deletion of your data at any time by writing to:
info@by-design-reptiles.com or info@design-reptiles.com

Article 1 – Data Controller

Personal data collected via the website www.design-reptiles.com are processed by:

Design-Reptiles
Micro-BA registered under No. 889 914 514 00016
Legal representative: Mr. Antonino Canzoneri

By Design-Reptiles (BDR)
SARL with a capital of €1,000
Registered under No. 937 552 696 00014
Legal representative: Mr. Antonino Canzoneri

Common address: 2a rue principale, 67110 Schirlenhof – France
Contacts: info@design-reptiles.com / info@by-design-reptiles.com

Article 2 – Data Collected

We only collect data strictly necessary for your experience on our website.

Automatically collected data:

• IP address
• Browser type and device used
• Pages visited and browsing time
• Approximate location data

Data collected through forms or direct interactions:

• First and last name
• Email address
• Postal address
• Phone number
• Order history
• Payment details (via Stripe, Shopify, PayPal – never stored in plain text)
• Messages or comments sent via the contact form

Article 3 – Purpose of Processing

Your data is used for:

• Processing and shipping your orders
• Customer support and after-sales service
• Managing customer accounts
• Sending notifications (order confirmation, parcel tracking, etc.)
• Newsletters (with your consent)
• Website security and fraud prevention
• Anonymous audience statistics and analytics

Article 4 – Legal Basis

Data processing is based on:

• Your consent (e.g., subscription to newsletters)
• The performance of a contract (e.g., placing an order)
• Our legitimate interest (service improvement, fraud prevention)
• Legal obligations (accounting, billing)

Article 5 – Data Recipients

Your data may be shared with:

• Shopify (hosting and e-commerce platform)
• Stripe, PayPal or other secure payment providers
• Partner carriers (Colissimo, Mondial Relay, etc.)
• Marketing/CRM providers (e.g., Mailchimp, if applicable)

All providers comply with GDPR regulations.

Article 6 – Data Retention Periods

Type of dataRetention periodOrder data6 years (legal obligation)Inactive customer accounts3 years from last activityNewsletter subscriptionUntil unsubscribedNavigation data (cookies)Up to 13 months

Article 7 – Your Rights

Under GDPR, you have the right to:

• Access your data
• Rectify your data
• Request erasure (under certain conditions)
• Object to processing
• Restrict processing
• Data portability

To exercise your rights, contact us at:
info@by-design-reptiles.com or info@design-reptiles.com
(Proof of identity may be required)

Article 8 – Cookies

Our site uses cookies for:

• Improving your browsing experience
• Tracking site performance (Google Analytics, Shopify Analytics)
• Managing the cart and user session
• Displaying targeted ads (if applicable)

Upon your first visit, a cookie banner allows you to manage your preferences.
You can modify your choices at any time.

See our dedicated page: [Cookie Policy]

Article 9 – Security

Your data is hosted on secure servers via Shopify.
All necessary measures are taken: encryption, restricted access, backups.
No payment is stored in plain text — all transactions are handled by certified payment providers (Stripe, PayPal, Shopify Payments).

Article 10 – Transfers Outside the EU

Some providers (e.g., Shopify in Canada, Google Analytics in the USA) may process data outside the EU.
These transfers are regulated by standard contractual clauses or adequacy decisions from the European Commission.

Article 11 – Updates to the Privacy Policy

We reserve the right to update this policy at any time.
In case of significant changes, you will be notified on the website or by email.

Last update: 24/08/2025